Senior IT Support Specialist for Oura Ring

This is a contract role to support Oura's initiatives. This role will be employed by SCRG (not Oura), but will work closely with Oura teams and play a meaningful role in supporting Oura growth in the region.

Job Description

• Technical Support & Employee Experience:
• o Provide end-to-end technical support across macOS, Windows, networks, conference room technology, SaaS platforms, and identity systems.
• o Deliver professional, empathetic deskside and remote support.

• IT & Office Technology
• o Support office buildouts, expansions, and ongoing IT infrastructure improvements.
• o Manage conference room AV and unified communications to ensure seamless hybrid collaboration.

• Operations & Escalations:
• o Handle IT incidents and request escalations efficiently, ensuring timely resolution and hi...