Opportunity Description
The Senior IT Support Specialist is responsible for ensuring seamless IT operations across all company sites by delivering high-quality technical support and resolving complex issues. The role supervises the IT support team, coordinates with business and operational functions, and implements ITIL-based processes to maintain service continuity, enabling smooth and efficient business operations in a fast-paced retail and warehouse environment.
Requirements
- 4+ years of experience in IT or technical support roles.
- Strong troubleshooting skills for hardware, software, and operating systems.
- Solid experience with ITIL processes, incident management, and helpdesk operations.
- Experience supporting retail, warehouse, or logistics environments.
- Bachelor’s degree in IT, Computer Science, or a related field.
- ITIL Certification (required).
- MS 365, Google Workspace, and Azure Fundamentals (AZ-900) knowledge.
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