Senior IT Support Specialist - Stratford-upon-Avon based

As a Senior IT Support Specialist, you will be responsible for supporting end-users of a rapidly growing international SaaS provider. A Senior IT Support Specialist will contribute to all of the general responsibilities of the IT department and the specific responsibilities within the remit of support that are applicable to this role using their own skills and experience.

Duties and Responsibilities

• Monitor IT support tickets, responding to tickets or assigning to the team as appropriate.
• Provide technical support to end-users via tickets, phone, email, or in person.
• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Procurement and provisioning of computer equipment.
• Install and configure computer hardware and software (inclusive of SaaS).
• Maintain and upgrade computer systems.
• End-user account administration and configuration.
• Troubleshoot network...