Senior ITSM Engineer - Hybrid Work Ottawa

Become a Senior ITSM Engineer with NTT DATA in Ottawa, Ontario, focusing on ITIL best practices and enterprise infrastructure support. Drive modernization efforts while enhancing system stability.

This role involves maintaining the IFS Assyst enterprise platform and contributing to migration initiatives to a new ITSM toolset. You will monitor and optimize performance across various systems and ensure the healthy operation of server infrastructures. Your role is crucial in implementing IT best practices and supporting database operations effectively.

Key Responsibilities: • Maintain the IFS Assyst platform on Linux servers • Plan infrastructure upgrades and ensure system security • Monitor server performance and manage capacity • Diagnose performance issues and coordinate upgrades • Support migration to updated ITSM tools

Requirements: • 5+ years of Linux administration experience • 5+ years with enterprise IT platform management • 2+ years supporting ITSM pla...