Senior Lead - Client Delivery & Success

Job Title: Client Delivery & Success - Senior Lead/Head Location: Mumbai Experience: 1015 years Qualification: MBA-IT/BE/BTech or Equivalent Work Schedule: Permanent (Hybrid or WFO) Were hiring a Client Delivery & Success - Senior Lead/Head for our client. As the Client Delivery & Success - Senior Lead/Head, your responsibilities would be: Provide end-to-end project execution, coordination, and technical expertise for building and maintaining IT solutions. Lead, inspire, and manage a dedicated team of 5-7 Application, Support, and Implementation engineers. Deliver high-quality application support services and efficiently resolve all types of client escalations within agreed SLAs and KPIs. Collaborate with internal technology stakeholders to deliver client solutions while providing robust project governance and documentation. Drive innovation and automation using AI tools, environmental parameter alerts, and data visualization to optimize client request tracking. Requirements 10 to 15 y...