L

Senior Major Incident Manager

Lorien

Manchester, England, United Kingdom Permanent June 14, 2026
Apply Now

Opportunity Description

Senior Manager - Major Incident & Service Delivery (ITSM)

Location: Manchester
Contract: Permanent

We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always‑on environment.

This is a high‑impact leadership role combining incident command, service governance and continuous improvement. You'll lead the response to major incidents, while driving long‑term service stability, performance and operational excellence across a multi‑supplier technology landscape.

What you'll be doing

  • Leading Major Incident, Problem Management and Service Reporting across the organisation
  • Acting as the incident commander for high‑severity incidents, driving rapid resolution and minimising customer impact
  • Providing calm, authoritative leadership in h...
  • Permanent Other Management Occupations

    Ready to Apply?

    Submit your application for Senior Major Incident Manager at Lorien

    Apply for this Position