Senior Manager / Assistant Director (Operations and Service Excellence)

[What the role is]

The Senior Manager / Assistant Director (Operations and Service Excellence) plays a pivotal role in driving operational efficiency, service quality, and continuous improvement at SAA. You will lead end-to-end operations and service excellence initiatives, working across internal teams and external stakeholders to deliver seamless experiences for SAA's course participants, high-level visitors, guests, and alumni. This role requires a dynamic individual who thrives in a fast-paced environment and brings both strategic thinking and hands-on execution.

[What you will be working on]

• Oversee the administration and optimisation of SAA's training and learning management systems to support effective course delivery and enhance digital learning workflows

• Conduct usability testing to identify pain points, translating insights into actionable product requirements and working with vendors to implement improvements that enh...