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Senior Manager / Associate Director, Customer Relations

Company 28 - Manulife (International) Limited

Hong Kong, Hong Kong, Hong Kong Full time June 18, 2026
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Opportunity Description

This role focuses on uplifting servicing efficiency and effectiveness across customer relations, member education, and engagement initiatives. The position supports the servicing team by evaluating current service approaches, identifying gaps and opportunities, and translating insights into practical recommendations.

Position Responsibilities:

  • Support the servicing team in reviewing and improving service efficiency and effectiveness across customer relations, education, and member engagement
  • Conduct ongoing evaluations to identify service gaps, improvement opportunities, and practical enhancement actions
  • Assess the effectiveness of member education programmes and customer campaigns, and recommend next steps or refinements
  • Develop Excel‑based analysis and reporting to support service reviews, programme evaluation, and management discussions
  • Translate findings into clear, actionable recommendations that support service uplift and bet...
    • Full time Advertising, Marketing, Promotions, Public Relations, and Sales Managers

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    Opportunity Details

    Location Hong Kong, Hong Kong
    Country Hong Kong
    Type Full time
    Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    Posted June 18, 2026
    Deadline July 28, 2026

    About Company 28 - Manulife (International) Limited

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    Company 28 - Manulife (International) Limited

    Hong Kong, Hong Kong

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