Senior Manager, Channel Engagement and Communication

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About the Role

To enhance healthcare product understanding and engagement among agents and corporate clients, improve claims steerage towards cost-effective solutions, and manage effective communication strategies through agent circulars.

To guide agents in directing policyholders toward SMART/preferred panels, encourage GP steerage as the first line of defense, and support a smooth claims journey with clear expectations.

Strategic Leadership & Department Oversight

​ - Lead and manage the five core functions of Partnership Engagement & Strategy.

- Align department objectives with overall business goals, particularly in claims cost containment, provider steerage, and corporate engagement.

- Build strong cross-functional partnerships with underwriting, claims, network management, marketing, and corporate sales teams.

Educate agents...