Senior Manager, Client Advocacy and Feedback, Canadian Commercial Banking, Toronto

Requisition ID: 265034 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Canadian Commercial Banking ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Senior Manager, Client Advocacy and Feedback (CCB) is the subject matter expert for the Feedback Workstream for Canadian Commercial Banking including – Feedback Enterprise Complaints Management, Enterprise Client Experience. This will include the identification of best practices, awareness of industry practices, solicit feedback from partners to optimize Complaint Management handling and Client Experience. They will be an active leader in managing and recommending overall customer experienc...