Senior Manager Collections Calls

ID de la solicitud: 264624

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Purpose 

The Sr. Manager Collections calls (Front End Collections) is responsible for the retail and small business collections operation in early delinquency stages for all countries supported by the Hub.
The incumbent is responsible for the development, execution and measurement of the effectiveness of collections strategies to maximize results and minimize account roll forward to higher delinquency buckets, leveraging all available contact channels.
 

Accountabilities 

1. Ensure team’s objectives are met by:

• Ensuring the implementation and adherence to the CIMA Collections Framework and Operating Disciplines
• Frequently reviewing key performance indicators, work queue penetration, cash collected, account roll cures, roll backs, and roll...