Senior Manager, Contact Center - Support Systems

**Position Summary...**
The Senior Manager, Support Platforms is to lead planning and implementation of all digital tools and platforms as a voice of the business in a 4 in the box approach. This role requires strategic oversight of workflow management, cross-functional collaboration, and performance enhancement initiatives. The successful candidate will demonstrate strong leadership, critical thinking, and effective communication skills to influence teams and stakeholders. By fostering operational efficiency and championing change management, the Senior Manager will ensure superior service delivery aligned with organizational goals and evolving business needs.

About the team:

The team leads cross-functional efforts to enhance the member experience within the contact center and broader business. They develop and execute system integrations, discovery work, and A/B testing to best support the Operational need. The team is innovative and focused on finding solutions ...