Senior Manager, Customer Operations (Remote First)

Reporting to the Sales Director, you’ll partner with Sales Operations to define the strategic vision and day‑to‑day execution of the Accounts Management department.

You’ll oversee our Commercial Insurance Accounts Team, building the high‑velocity processes and workflows necessary to ensure a seamless customer journey.

As a leader of leaders, you’ll navigate performance conversations with empathy while translating company objectives into measurable outcomes. We’re looking for an operational expert with deep experience in high‑volume Customer Support environments.

Insurance experience is not required. We have plenty of industry experts on the team to support you. What we need is your ability to scale high‑trust, high‑performing teams and drive a relentless focus on the customer experience.

Responsibilities

• Leadership Development: Coach and mentor your Team Leads to ensure they’re effectively supporting and growing their own te...