Opportunity Description
We are looking for an experienced Senior Manager of Customer Support to lead customer support operations across the Asia-Pacific, with a strong focus on delivering exceptional service to a diverse portfolio of multinational clients. This role bridges the gap between front-line sales, order management, engineering, and after-sales service. This role is pivotal in ensuring a seamless customer experience across direct and distributor channels, driving operational excellence, and aligning support strategies with commercial goals.
RESPONSIBILITIES:
Customer Service Leadership
Lead and develop the global Sales Support and Customer Service teams to deliver best-in-class customer experiences.Own the quote-to-order and order-to-cash support processes, ensuring responsiveness, accuracy, and customer satisfaction
Develop and implement service strategies that align with regional business goals and global standards.
Monitor and improve key servi...
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