Senior Manager, Enquiry Management
Manager/Assistant Manager, Enquiry Management (eMPF)
Responsibilities:
As the Manager of Enquiry Management, you will be assigned to resolve customer enquiries related to eMPF from various channels.
Conduct thorough investigations into customer enquiries received via calls, emails, and other communication channels. Ensure all issues are resolved promptly and satisfactorily.Provide guidance and support to ensure the high performance of team members.Maintain compliance with all service level agreement for customer enquiries across various platforms. Implement and manage processes to ensure timely resolution of all issues.Work closely with the operations and support teams to refine and enhance enquiry-handling procedures. Foster a collaborative environment to ensure smooth and efficient operations.Regularly analyze enquiry trends and prepare ...