Senior Manager, Enterprise Customer Success

Position Overview

Autodesk is seeking an experienced and customer-focused Manager, Customer Success to lead a team of Enterprise Customer Success Managers supporting strategic customers across Japan. Reporting directly to the Customer Success Leader, this role is responsible for driving customer value realization, adoption, retention, and growth across a portfolio of enterprise customers. The team primarily supports customers in the Architecture, Engineering & Construction (AEC) industry, while also partnering with customers in the Design & Manufacturing (D&M) sector. This is not a traditional people management role.
 

We are looking for a hands-on, player-coach leader who is passionate about customer outcomes and willing to work side-by-side with Customer Success Managers to solve complex customer challenges, drive business value, and strengthen strategic customer relationships.
 

The ideal candidate combines strong leadership capabili...