Senior Manager, Field Service

Regional Service Manager (APAC)

Singapore, Singapore

Glenn Giffin, Director of Field Service, Global

Full-time, Exempt

Team Leadership and Development

• Lead the team of highly skilled Field Service Engineers across Asia.
• Ensure the health and safety of the Field Service team, colleagues and customers.
• Accountable for positive leadership of direct reports, including ongoing direction, coaching, and career development.
• Maintain a capable, motivated, supported, and compliant Field Service workforce that is challenged, busy, properly trained, and equipped with necessary tools and test equipment.

Customer Experience

• Deliver outstanding customer experiences by performing service interventions to the highest possible standard.
• Manage customer complaints to a...