Senior Manager, Policy Service (M/SM grade)

about the company

You will join a leading multi-line insurer that serves its customers in global and local markets.

about the job

• You will develop and implement an operational framework, policies and guidelines on policy service to ensure a customer-friendly procedure
• You will monitor daily operation of policy servicing and perform the requests within approval limits and according to company guidelines
• You will proactively identify improvement opportunities to enhance the services standard and efficiency from time to time
• You will supervise and train up the policy servicing team as to strengthen their skills
• You will review and verify customer due diligence and AML & CTF duties

skills & experiences required

• You are...