Senior Manager - Real Time Delivery Manager EMEA

## Senior Manager - Real Time Delivery Manager EMEAApplylocations: Manchester, Dale Street, M1: Berlin, Germany: Europe – Flexible: PL Warsaw UI - Wygledowska 10: SE Stockholm - Folkungagatan 44time type: Full timeposted on: Posted Todayjob requisition id: JR-90445Job Summary:**Location**: Europe - Flexible, or United Kingdom (Hybrid)**Division**: Ticketmaster UK**Line Manager:** Senior Director, Workforce Planning and Forecasting**Contract Terms:** Permanent, 40 hours a week**THE JOB**The Senior Real Time Delivery Manager – EMEA is responsible for leading real-time service delivery across a global, multi-channel contact centre environment.This role ensures that customer demand is met efficiently and effectively through proactive intraday management, strong governance of BPO partners, and alignment between forecasting, scheduling, routing, and real-time execution.You will act as the central point of accountability for intraday performance, service stability, and fan exp...