Senior Manager, Retention

Hi, I’m Jamie Erkonak from JENNY BIRD, and I am the Sr. Director of Retention Marketing and Client Experience. I joined the company 2 years ago and have enjoyed leading our strategy for retaining new customers and crafting amazing experiences to celebrate our customers. This is a very exciting time for our team, with limitless possibilities and creativity at the forefront. Our teams include sales, marketing, design, creative services, production, operations, people experience and finance, with a global partnership network. Our staff are award‑winning visionaries, led by an all‑woman executive team.

We are a fast moving, complex business with direct‑to‑consumer, wholesale and major department sales channels with customer experience at the core. We value our partnerships, developing and strengthening our relationships with our boutiques and majors. We are inspired by our consumers, and consciously strategize how we can exceed our five‑star shopping experience.

The ...