Senior Manager- Service Management- Service Now uplift

A major Australian Organisation is currently seeking a Senior Manager- Service Management to join their team on a permanent basis for a large ServiceNow uplift.

This is a strategic Service Management technical leadership role.

Responsibilities:

• Lead the strategic design and delivery of a technology roadmap across a product portfolio 
• Oversees the quality of service and operational stability across the technology landscape, including IT risk and compliance management,
• Contribute to ongoing service management strategies and enhancements.
• Manage Total Cost of Ownership (TCO) for Service Management products and services, ensuring costs remain below industry benchmarks.  
• Build and maintain strong relationships with stakeholders across multiple time zones to ensure alignment and delivery success
• Lead and motivate a high performing cross functional team including internal and third-party staff.  
• Maintain strategic ven...