Senior Manager-Solutions Delivery (CRM), Grade - AVP

Job Description

• To engage with the user department in providing client onboarding solutions in CRM by documenting accurately and elaborately the requirement and assessing the best suitable approach to deliver the changes/solution within the expected timeline, cost and quality in compliance with the regulatory and internal process.
• Work with the viewpoint of developing business solutions to acquire customers on the digital platform and creating new business models.
• Establish processes and mechanisms designed to ensure consistently high service performance.
• Identify process improvements to make the onboarding process more scalable and reduce the time to value for both customers and the bank.
• Engage and familiarize with key persons in the Client onboarding team.
• Calendarize the meeting with the User departments team through formal meetings/emails /informal calls.
• Assist the User department...