Senior Manager(L5)- CSM Fleetcare

Position Summary with Job Responsibilities

Purpose of the position

This position will be accountable for executing Fleet Care strategy, ensuring world class service support. The responsibility of the role would be to achieve business objectives for AMC, FMS and KAM through cohesive group, with appropriate empowerment and proper accountability. They will also support the Digital initiatives of Fleetedge, E-Dukan and Bandhu.

This will enable higher Customer satisfaction, increased revenue and enhanced Service & Spares Penetration in line with the organizational policies and government/ statutory norms.

Dimensions of the position

Direct Reporting - 8-10

Personal Profile

Education MBA Marketing / BE

Skills 1. Customer Orientation Skills

2. Strategic Thinking

3. Excellent Communication and Influencing Skills

4. Analytical Skills 

5. Networking Skills

Relevant Experience :