Senior Officer, Client Service Advisor, Group Wholesale Banking

The incumbent for this position is expected to provide Treasury Management / Transaction Banking services and advisory support to corporate and financial institutional clients globally.

• Independently consult, execute, and act as a liaison with business partners and clients to ensure requirements are fully met within specified timeframes.
• Manage client enquiries for target clients, enhancing client delight and retention.
• Resolve client requests and enquiries, leveraging resources across functional areas to enhance client experience and escalating when resolution exceeds expected SLAs.
• Participate in client planning to position and deliver the full range of bank’s products and services as part of the overall client relationship.
• Proactively advise on the usage of all banking products and services to clients.
• Understand end‑to‑end processes and use professional judgment to det...