Senior Officer – Service Desk Administration at Jubilee Insurance

Job Description

Jubilee Insurance was established in August , as the first locally incorporated Insurance Company based in Mombasa in . Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.

Senior Officer – Service Desk Administration

Job Ref. No. JLIL

Role Purpose

The Senior Officer – Service Desk Administration is a key technical and operational role responsible for supporting the management, administration, and delivery of IT service desk operations to enhance support for the company’s insurance operations. This position ensures the service desk provides efficient, high-quality IT support, resolves incidents promptly, and contributes to user satisfaction across all entities. The role encompasses operational support, process execution, user assistance, and corporate...