Senior Operations Analyst

1. Operational Performance Analysis & Optimisation

• Analyse end-to-end operational workflows across air freight, sea freight, haulage, and 3PL partners to identify bottlenecks, inefficiencies, and root causes of service deviations.
• Develop and implement corrective action plans in collaboration with Operations, Customer Service, and Finance teams.
• Track the effectiveness of implemented solutions and recommend further refinements.

2. Data Integrity & Diagnostic Reporting

• Own the accuracy and integrity of operational data within K-WEB and related systems.
• Move beyond standard reporting—diagnose trends, anomalies, and recurring exceptions; translate findings into actionable insights for management.
• Design and maintain operational dashboards that provide real-time visibility into shipment volumes, on-time performance, and exception drivers.