Senior operations manager

Senior Operations Manager

We are looking for a Senior Operations Manager to lead our Customer Service and Operations function. This senior leadership role is responsible for managing a team of managers and ensuring our customers receive a consistently excellent experience across all touchpoints. You will play a key role in shaping operational strategy, driving continuous improvement, and ensuring that our teams are equipped to scale alongside a fast‑growing business.

Key Responsibilities Leadership & People Management: Lead, coach, and develop a team of operations managers, fostering a high‑performance culture Set clear performance expectations, conduct regular reviews, and support career development across the team Drive accountability and engagement at all levels of the operations function Operational Excellence: Oversee the end‑to‑end delivery of customer service operations, ensuring quality, efficiency, and consistency Define and monitor key performance indicators (KPIs) a...