Senior Operations Manager, Rufus & Alexa Shopping

Description
The OPTIMA team is looking for a Senior Operations Manager, who will play a pivotal role in shaping the future of the shopping experience for customers worldwide. We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you will be taking part in changing the future of everyday life. If you are keen to be operating in emerging technology space like GenAI/Agentic AI and enabling Amazon launch delightful AI products worldwide. If you are customer obsessed, passionate about data and operations excellence, keen learner, agile, have ability to influence leadership teams and like partnering with cross-functional teams across time zones then this role is for you.

You would contribute to CX improvement programs, prepare operational strategy, drive performance and talent management and contribute to the planning and budget (Opex) management. If you are customer obsessed, passionate about data and driving operational excelle...