Senior Operations Team Lead

Position Description:

The Senior Operations Team Lead is responsible for overseeing operational performance, service delivery quality, and cybersecurity readiness across a federal IT environment. This role requires a hands-on leader with deep experience managing system availability, operational metrics, and compliance activities while guiding technical teams in maintaining secure, resilient production systems.

Your future duties and responsibilities:

• Lead day‑to‑day IT operations and service delivery activities, ensuring stable, secure, and high‑performing production environments.
• Manage Service Level Agreements (SLAs), system availability metrics, and operational reporting to ensure adherence to performance targets and identify opportunities for improvement.
• Oversee operations support related to cybersecurity compliance, including FISMA requirements, NIST SP ‑53 and NIST ‑37 frameworks, and POA&M lifecycle management.