Senior Pega Operations Director Hybrid

Join Kyndryl Canada as a Senior Pega Operations Director in a Hybrid role based in Toronto. Oversee platform health and incident management while driving the optimization of Pega systems.
This leadership position demands an experienced professional to manage the Pega ecosystem, focusing on reliability and governance. You will leverage your vast operations experience to improve performance and automate key initiatives for a leading enterprise.
Key Responsibilities:
• Own Pega platform operational health and reliability
• Lead L2/L3 support and site reliability engineering functions
• Drive incident and problem management efforts
• Oversee environment governance for all stages
• Manage CI/CD pipelines and deployment strategies
Requirements:
• 10-15+ years in technology operations or application support
• 5+ years managing L2/L3 support teams
• Solid knowledge of Pega platform operations (8.x+)
• Proven experience in incident management and reliability<...