Senior Platform Support Engineer

Summary

Guidewire is seeking a proactive and solution‑driven Senior Platform Support Engineer to join our dynamic Platform Support team at our Curitiba office. The Senior Engineer will work collaboratively within the Product Development & Operations (PDO) team, serving our customers in both Guidewire Cloud and on‑premise environments. This role requires deep understanding of our platform, backed by continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams. The successful candidate will work in a hybrid environment delivering 24x7 service to customers using Guidewire software in the Cloud.

What You’ll Do

• Play a vital role in ensuring stability and performance of our platform while actively contributing to learning and improvement.
• Manage ticket queues to provide prompt and accurate responses, investigate incident patterns, and raise awareness of recurring issues.
• Resolve cases in adhe...