Senior Premium Support Specialist — Enterprise (Hybrid)

As a Senior Premium Support Specialist, you will play a key role in delivering high‑touch support to Premium and Enterprise customers around the world. You’ll troubleshoot complex issues, manage escalations, and work closely with internal teams to drive resolution and strong customer outcomes.

Responsibilities

• Provide timely and accurate support to Premium and Enterprise customers across email and other channels (such as phone, chat or virtual meetings).
• Own a range of Premium support cases, driving investigation, troubleshooting, escalation, coordination and follow‑through from intake to closure.
• Provide clear workarounds and status updates to customers, especially during case escalations.
• Troubleshoot advanced customer issues involving product behavior, workflows, APIs, integrations, authentication, permissions, configuration and customer environments.
• Act as an ambassador for our products and an expert on our cust...