Senior Product Manager, Interactive Voice Response (IVR) Voice Platform

What is the opportunity?

The Interactive Voice Response (IVR) Voice Platform is one of the main client engagement channels, serving as the front door to RBC. The IVR is the first point of contact for clients calling into the Advice Centre and manages millions of client interactions per year. It delivers value to callers by authenticating clients, offering a suite of self‑serve capabilities and routing callers to an Advisor who can support their banking needs.

Job Description

As a Senior Product Manager, Interactive Voice Response (IVR) Voice Platform you will own the IVR product and will be responsible for defining, prioritizing and delivering the product roadmap, channel performance and supporting the development of the product strategy and client experience.

You will report to the Director, IVR Platforms, within the AC Platforms team under the AI, Conversational Banking & Advisor Platform (AICBAP) group.

Pleas...