Senior Product Manager Tech, IES Delivery Experience (Delivery CX)

Description
Amazon is seeking a Senior Product Manager – Technical to drive the product strategy for Delivery Signals across IES marketplaces. They will drive what customers see on delivery related surfaces — badges, delivery messaging, trust markers, and the decision logic that determines which signals appear for which customers. This role sits at the intersection of customer experience and ML-driven personalization, shaping how millions of customers perceive Amazon's delivery proposition.

You will define the product vision and roadmap for evolving delivery signals from uniform display (same content to all customers) to personalized, context-aware delivery communication. You will work closely with ML, BIEs, SDEs, and cross-functional platform teams.

We are looking for a technically strong PM-T who can dive deep into system architecture, write detailed PRDs/BRDs, and deliver in complex, cross-team environments. Experience with customer facing CX designs is highly ...