Senior Product Pre-Sales Engineer, CX (Newmarket)

Role Overview

Product Pre‑Sales Engineer to join our team to contribute to our presale function success.

Responsibilities

• Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics.
• Evaluate, understand, and document prospects’ infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
• Lead and participate in discovery calls to identify areas of opportunity for NICE solutions.
• Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams.
• Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem‑solving skills to solve them.
• Tell compelling stories that are grounded in technology.
• Respond to...