Opportunity Description
Join as a Senior Production Support Engineer focusing on Pega in a hybrid work model. Utilize your expertise to ensure top-notch incident resolution and performance analysis.
We are looking for three seasoned engineers with 6-8 years of experience in a production support role. This position calls for solid skills in Java, Splunk, and incident management systems like ServiceNow. You'll be expected to handle complex technical issues and collaborate closely with development teams.
Key Responsibilities:
• Resolve L3 incidents through ServiceNow with RCA analysis
• Conduct log analysis using Splunk for effective troubleshooting
• Monitor application health and batch job performance
• Track defects in JIRA/JTFM and drive fixes
• Collaborate with cross-functional teams for incident resolution
Requirements:
• 6-8 years of relevant L3 Production Support experience
• Expertise in Java / Spring Boot troubleshooting
• Familiar with ServiceNow and JIRA defect manage...
We are looking for three seasoned engineers with 6-8 years of experience in a production support role. This position calls for solid skills in Java, Splunk, and incident management systems like ServiceNow. You'll be expected to handle complex technical issues and collaborate closely with development teams.
Key Responsibilities:
• Resolve L3 incidents through ServiceNow with RCA analysis
• Conduct log analysis using Splunk for effective troubleshooting
• Monitor application health and batch job performance
• Track defects in JIRA/JTFM and drive fixes
• Collaborate with cross-functional teams for incident resolution
Requirements:
• 6-8 years of relevant L3 Production Support experience
• Expertise in Java / Spring Boot troubleshooting
• Familiar with ServiceNow and JIRA defect manage...
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