Senior Production Support Leader Capital Markets

Elevate your career as a Senior Production Support Leader in Fixed Income at a leading financial institution in Toronto, ON. This full-time role combines technical expertise with high-level stakeholder engagement.

In this pivotal role, you will provide high-touch support to Fixed Income trading desks while ensuring operational excellence across critical trading applications. With a minimum of seven years' experience in IT and strong capital markets knowledge, you will lead incident responses and collaborate with various teams to boost system stability and performance.

Key Responsibilities:
• Provide production support for Rates and Credit trading desks
• Act as primary escalation point for major incidents
• Drive incident and change management per ITIL guidelines
• Conduct root cause analyses post-incident
• Partner with trading and development teams for issue resolution

Requirements:
• Over 7 years of IT experi...