Senior Professional - Customer Service

Position: Sr. Professional - CSR (Customer Service Representative - Planning & Customer Operations)

Location: Cochin

Qualification: B.Tech & MBA

Experience: Minimum 5+ years of Experience in Customer Service, Customer Operations, Planning Coordination, Supply Chain, or Order Management within the Electronics Manufacturing Services (EMS) industry.

Salary: As Per Industry Standards

Job Summary:
Primary interface between customers, planning, operations, and commercial teams to ensure seamless order fulfillment and customer satisfaction.

Key Responsibilities:
1. Act as the primary point of contact for assigned global customers.
2. Build and maintain strong customer relationships through effective communication and responsiveness.
3. Handle customer inquiries, requests, escalations, and complaints in a timely and professional manner.
4. Review and acknowledge customer purchase orders promptly.
5. Manage inte...