Senior Quality Analyst (BPO Contact Center)

About Keen

Keen specializes in building high-performing customer experience (CX) and operational teams for rapidly expanding technology companies across the U.S. and the world. Our teams provide support for sophisticated software, hardware, and e-commerce platforms utilized by businesses worldwide.

This is not a conventional call center position. Our teams engage in complex tasks that demand sound judgment, in-depth product knowledge, and effective problem-solving abilities. The work environment is dynamic, data-driven, and focused on performance.

In exchange, Keen offers long-term career opportunities, fair compensation, and the chance to be part of the evolving customer support industry. As AI automates Tier-1 tasks, Keen’s teams concentrate on the advanced work that technology companies will continually require.

About the Role

We are seeking a BPO Quality Lead to oversee and enhance our qualit...