Senior Quality Assurance Engineer (IT)

The Senior Quality Assurance Engineer is responsible for ensuring the quality, stability, and performance of platform implementations across the software development lifecycle. This role provides hands-on and technical leadership—owning test strategy for assigned projects, partnering closely with Engineering and Delivery teams, and driving continuous improvement to deliver high-quality solutions across Zendesk and other business-critical platforms.

Key Responsibilities

Quality Ownership & Strategy

• Own end-to-end quality for assigned projects across Zendesk and other platforms.

• Define and execute QA strategies aligned with business and technical requirements.

• Contribute to quality standards, best practices, and release readiness criteria across multiple platforms.

Test Planning & Design

• Create test plans covering functional, regression, integration, performance, and UAT testing.

• Design and main...