Senior Relationship Officer

Please note that to comply with Emiratisation, the client is required to hire a UAE National for this position.

Kinetic is working with a leading Bank who are hiring a Senior Relationship Manager to be based in Al Dhafra, Abu Dhabi .

• Delivering advanced branch banking and customer service support.
• Handling complex and high-value cash and non-cash transactions.
• Supporting priority customers and maintaining strong client relationships.
• Managing escalated customer requests and resolving service issues efficiently.
• Assessing customer needs and recommending suitable banking solutions.
• Ensuring compliance with internal policies, operational controls, and regulatory requirements.
• Maintaining high service quality standards and operational accuracy.
• Identifying business development and cross‑selling opportunities.