Senior SaaS Product Support Lead - API & Escalations

Strider is seeking a Product Support Manager in San Miguel de Tucumán, Argentina. The ideal candidate will have 5+ years of experience in software development and managing technical support teams. You will act as the escalation owner for complex support issues and work closely with customers on problem resolution.

The role involves defining support workflows, improving operational efficiencies, and coaching engineers. Strong communication skills in English are essential.