Senior Service Assurance Manager

Summary

The Senior Service Assurance Manager ensures effective Service Management delivery across assigned D&T products, platforms, or infrastructure Tribes. Embedded within Tribes, the role acts as the key link between Service Management practices and teams, ensuring compliance, full integration, and delivery of IT services that meet business and store service levels.

As a Service Management ambassador, you promote ITIL4, DevOps, and SecOps as complementary frameworks, helping teams balance speed and throughput with standardisation, risk reduction, and operational stability.

You will proactively monitor performance, identify trends, risks, and issues, and work with Tribe leaders to generate insights, determine root causes, and drive continuous improvement initiatives. Accountable for Tribe performance, you will demonstrate measurable gains in service quality and maturity over time. The role also requires regular engagement with Tribe leadership and business...