Senior Service Crew

POSITION OBJECTIVE

• The position is responsible for generating sales and delivering customer service at its best.
• Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Key Responsibilities

Hospitality And Guest Service

• Provides important visual cues for guests that make a positive first impression e.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Uses proper procedures ...