Senior Service Delivery Manager

Job Description

Experience : 7-15 Yrs

Location : Hyderabad,Pune,Kolkata

Educational Qualification: Post Graduation, (MBA Operations -Preferred)

The Service Delivery Manager will lead the offshore operations team managing end-to-end telecom order management and provisioning lifecycles for the UK market. (MBA operations -Preferred),Post Graduation(PGDM), management frameworks to optimize process throughput, manage customer delivery delays, and mitigate Service Level Guarantee (SLG) penalties.

Core Responsibilities

1. Team Leadership & Operational Excellence

• People Management: Mentor and lead a high-performing offshore operations team, fostering a culture of continuous improvement and first-time-right delivery.
• Performance Metrics: Define, monitor, and elevate operational KPIs across the delivery team...