Senior Service Delivery Manager

SLA Management Lead | Financial Institution | Philippines

We are hiring an experienced SLA Management Lead for a leading financial institution in the Philippines.

This role is ideal for someone who has built and implemented Service Level Management frameworks, worked in a SIAM environment, and knows how to connect business outcomes with measurable IT SLAs.

About the Company

Our client is a leading financial institution, Bank of the Philippines, supported by TCS for this requirement.

About the Role

As the SLA Management Lead, you will be responsible for defining, documenting, implementing, monitoring, and governing the Service Level Management framework.

You will work closely with the SIAM Lead, stakeholders, and vendors to ensure business services, business outcomes, Business SLAs, and IT SLAs are properly defined, tracked, reviewed, and managed.

Key Responsibilities

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