Senior Service Delivery Specialist, Enhanced Operations Service

Senior Service Delivery Specialist, Enhanced Operations Service Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP GCO – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Global Cloud Operations.

What you’ll do

Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.

Serve as an escalation point for technical issues related to the EOS customer landscape.

Act as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.

Solid hands‑on experience with SAP technologies such as SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc.

Sound knowledge of Hyperscaler...