Senior Service Designer

We are looking for an experienced Senior Service Designer to shape and deliver complex public sector discovery work focused on improving outcomes for citizens and organisations. This role will operate within a GDS‑aligned, multidisciplinary environment, applying service design principles to complex policy and operational challenges.

What You’ll Do

• Lead end‑to‑end service design discovery within a public sector context, aligned to GDS standards and service lifecycle phases (Discovery, Alpha, Beta, Live).
• Take a systems‑thinking approach, mapping the interactions between users, policy, legislation, operations, technology and governance.
• Synthesise existing research and analysis into clear insights, opportunity areas and design considerations.
• Define and apply service design principles to shape improved service outcomes.
• Identify unmet needs, friction points and structural barriers within complex service ecosystems.
  Full-time Marketing & Media