Senior Service Designer

Are you a designer who has been in the thick of it, shaping, testing, learning and delivering products or services in complex environments?

We are looking for someone with at least five years of practitioner experience in design, research, facilitation, and transformation across diverse organisations and communities. Our Senior Service Designer leads complex design and research programmes from discovery to delivery.

Key responsibilities

• Service and systems design – lead end‑to‑end service design from discovery through to implementation, working across complex organisations and system environments.
• Facilitation and co‑design – plan and lead workshops that build shared understanding across organisations with different priorities, helping clients think in a design‑informed way.
• Strategic design – operate at the level of problem framing and systems thinking, using rigorous research and evidence to help clients ask be...