Senior Service Desk Engineer

Senior Service Desk Engineer - York - £40,000(DOE) - Hybrid

My client is looking for an experienced Senior Service Desk Engineer to join their Service Desk team with MSP experience. You will be a key technical figure within the team, sitting between the first and third line. On any given day, you may be picking up escalated tickets from first line, jumping onto newly raised complex requests, contributing to client implementations, assisting and running client projects or writing knowledgebase articles that are internal and customer-facing. This is an exciting opportunity to join a collaborative, supportive environment where your growth is taken seriously and is only limited by your own desire to progress.

Essential Skills:

• Previous experience working in an MSP environment.
• 3+ years in a second line or senior first line support role.
• Strong working knowledge of Microsoft 365 Administration – Exchange, Teams. SharePoin...